FREQUENTLY ASKED QUESTIONS (FAQs)
STILL NEED HELP? If your question is not listed, contact us via WhatsApp or phone and we’ll be happy to assist.
You can purchase LPG accessories such as gas cylinders, cookers, regulators, valves, hoses, hose clips, burners, and gas flow pipes through our online store.
For safety and operational reasons, cooking gas (LPG refills), petrol, and diesel are sold only at our physical outlets.
Yes. We stock quality, approved gas accessories sourced from trusted suppliers. Safe usage also depends on proper installation and handling.
We strongly recommend using trained professionals for installation.
Yes. Empty gas cylinders are available for online purchase. LPG refills are not sold online.
Each product page includes compatibility information. If you are unsure, contact us via WhatsApp or phone and our team will assist you.
We currently deliver within Agege, Abule Egba, Alimosho, Ikeja, Ogba, and nearby Lagos mainland areas.
Orders placed before the cut-off time may qualify for same-day delivery. Orders placed later are typically delivered the next business day.
Delivery timelines may vary due to traffic or operational factors.
Delivery fees depend on distance and delivery method. The final delivery cost is displayed at checkout before payment.
If delivery fails due to customer unavailability or incorrect contact details, re-delivery may attract additional charges. Customers are notified before any extra cost applies.
Returns are accepted if the item is unused, in its original packaging, and either defective or incorrectly delivered.
For safety reasons, we do not accept returns on used or installed accessories, items damaged due to misuse, or items reported after 24 hours of delivery.
Return requests must be made within 24 hours of delivery via WhatsApp or customer support.
Approved returns may qualify for a replacement or store credit. Refunds may be issued where applicable, subject to inspection.
Signs of a gas leak include a gas smell, hissing sounds, or bubbles when soapy water is applied to connections. If suspected, turn off the regulator immediately and ventilate the area.
While some accessories may be easy to connect, we strongly recommend professional installation to ensure safety.
Gas hoses should be replaced every 12–24 months or earlier if damaged. Regulators should be replaced if faulty or leaking.
You can reach us via WhatsApp, phone call, or by visiting any of our retail outlets.
We do not currently offer installation services
Prices may vary due to delivery, promotions, or operational costs. All prices are clearly shown before checkout.
Yes. Policies may be updated periodically. The most current version will always be available on our website.
