This Delivery & Return Policy outlines our commitment to fair trading, transparency, and customer safety in accordance with applicable consumer protection principles.

By placing an order on our website, you agree to the terms outlined below.

DELIVERY POLICY

DELIVERY LOCATIONS

We currently deliver gas accessories within the following areas:

• Agege

• Abule Egba

• Alimosho

• Ikeja

• Ogba

• Other nearby Lagos mainland locations

Delivery locations may be updated periodically.

DELIVERY TIMEFRAMES

We make reasonable efforts to deliver orders within the following timelines:

• Same-Day Delivery:
  Orders placed before 12pm may qualify for same-day delivery.

• Next-Day Delivery:
  Orders placed after the cut-off time or during peak periods will be delivered the next business day.

Delivery timelines are estimates and may be affected by traffic conditions, weather, or operational constraints beyond our control.

DELIVERY METHODS

Orders may be delivered using:

• Our company-operated delivery vehicle, or

• Approved third-party logistics partners

 DELIVERY FEES

• Delivery fees are calculated based on distance and delivery method.

• The total delivery cost is disclosed at checkout before payment is completed.

• No hidden charges apply.

 CUSTOMER COMMUNICATION

Customers will be contacted prior to delivery via phone or WhatsApp.
Please ensure all delivery details provided at checkout are accurate.

 UNSUCCESSFUL DELIVERIES

A delivery attempt may be unsuccessful if:

• The customer is unavailable

• Incorrect or incomplete address details are provided

• The provided contact number is unreachable

In such cases, additional delivery charges may apply for re-delivery. Customers will be notified before any additional charges are incurred.

RETURN & EXCHANGE POLICY

We are committed to supplying safe, quality gas accessories. Due to the safety-sensitive nature of LPG equipment, returns are subject to the conditions below.

 ELIGIBLE RETURNS

Customers may request a return or exchange if:

• The item delivered is incorrect

• The item is damaged or defective at the point of delivery

• The item is unused and remains in its original packaging

 NON-ELIGIBLE RETURNS

For safety and hygiene reasons, we do not accept returns on:

• Used or installed gas accessories

• Items damaged due to improper use or installation

• Items returned beyond the approved return window

These limitations are in place to protect customer safety and comply with industry standards.

 RETURN TIMEFRAME

• Return requests must be made within 24 hours of delivery

• Requests should be submitted via WhatsApp or customer support contact

This timeframe allows prompt resolution while ensuring product safety.

INSPECTION & RESOLUTION

• All returned items are subject to inspection.

• Upon approval, customers may be offered:

  • A replacement item, or

  • Store credit

Refunds may be issued where appropriate, subject to inspection and applicable payment processing timelines.

RETURN SHIPPING COSTS

• If the return is due to our error (wrong or defective item), we will bear the return delivery cost.

• If the return is due to customer preference or error, the customer will be responsible for return delivery costs.

SAFETY & PRODUCT USE NOTICE

• Only gas accessories are sold online.

• Customers are responsible for ensuring proper installation and safe use of all gas accessories.

• We strongly recommend using trained technicians for installation.

CUSTOMER SUPPORT

If you have questions regarding delivery, returns, or product usage, please contact us:

 WhatsApp: +2349070640579
 Customer Support: 09070640579

We aim to resolve all complaints promptly and fairly.

POLICY UPDATES

We reserve the right to amend this policy to reflect operational or regulatory changes.
Updates will be published on this page and take effect immediately upon posting.